ANGRY shoppers have been left “absolutely disgusted” after Mother’s Day flowers from major retailers arrived “dead” and “mouldy”.
Customers have slammed shops including M&S, MoonPig and Interflora after allegedly receiving dead floral arrangements.
Disappointed buyers complained on X, formerly known as Twitter, that the bunches they had bought for Mother’s Day did not live up to what was promised.
Writing to M&S, one furious shopper said: “Good morning, just unwrapped the flowers me and my son got his mom for Mother’s Day to find they are mouldy and not the best quality.
“Not the best start to the day.”
Another wrote to the posh retailer to say: “Very disappointed at the quality of my Mother’s Day flowers. Droopy and Dying.
“Oh M&S you’ve really let yourselves down this year. Two roses dying and others flagging.”
Another “disappointed” shopper shared a snap of a sparse bouquet they received from Moonpig.
The customer said: “@MoonpigUK my two daughters bought me one of the Disney bouquets for Mother’s Day.
“To say I am a little disappointed and upset is an understatement.
“They have arrived with some of the flowers completely squashed and broken buds lying in the box.”
The Sun has contacted M&S for comment.
A Moonpig spokesperson said the company is “sorry that a very small number of customers are unhappy with their orders.”
They added: “Our customer service team is working hard to resolve any enquiries received as quickly as possible.”
A Sainsbury’s shopper opened their bunch of flowers and was left “disgusted”.
Writing on Facebook, they said: “I am absolutely disgusted with the state of my flowers!
“£40 for a bunch of flowers and they are bloody dead!
“My 11 year old is heartbroken and I’ve had to put them in a vase to show her it doesn’t matter! £40 wasted!”
It’s not just Mother’s Day flowers that left shoppers wanting this year.
Writing on X, another customer said the card they had bought for their mum was “ruined” by the price sticker.
They said: “@sainsburys really disappointed with the Mother’s Day cards. The stickers are NOT easy peel and have ruined the card.”
What to buy this Mother’s Day
Your essential guide to what get your mum this year:
- Tried and tested Mother’s Day gifts – click here
- Gifts that will really impress your mum – click here
- Top Mother’s Day gifts without breaking the bank – click here
- The best flowers to buy for your mum – click here
The Sun has contacted Sainsbury’s for comment and we will update this story as soon as we hear back.
An Interflora customer took to social media to slam the “appalling” state of their Mother’s Day flowers.
They said: “Hi @InterfloraUK… I must say, a case of theory vs practice?!
“This is a pretty appalling product to deliver. Sparse, broken heads, withered.
“A very poor show, the chocolates missing, and a card I didn’t order. Very disappointing. £63, for this??”
Flowers run out
Instead of a confirmation of delivery, some Interflora customers were sent messages to say there were no flowers in stock.
This left some mum’s empty handed on Mothering Sunday.
“A flower company that can’t deliver flowers eh!!!,” said one customer.
A screengrab of the message said “sometimes demand for our products can, at very short notice, exceed our supply in a given area.”
Interflora said it had received questions about a “small number of orders”.
A spokesperson told The Sun: “This Mother’s Day our fabulous local florists up and down the country have been creating and personally delivering thousands of bouquets to help people connect and share their love.
“We’ve had questions about a small number of orders, but every order matters to us, so our brilliant customer care team always do all they can to put things right if they haven’t gone quite to plan.”
What are my rights of my Mother’s Day flowers go wrong?
If your flowers are already wilting, or have browning petals and leaves, you might be entitled to a refund.
This also applies if they arrived crushed, damaged, or don’t match the description online.
According to consumer group Which? your complaint should be covered under the Consumer Rights Act and must be made directly to the florist or shop where you bought them.
Your refund should include the initial cost of the flowers, as well as any delivery charges.
To start the process, you need to take a picture of your flowers to support your complaint – this goes for whether you’re the sender, or receiver.
Then provide the florist with as much information about your order as possible, include any order numbers and the delivery address.
You will also be able to get the delivery charges refunded if you paid extra for it to be delivered on a specific day.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected].
Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories.
Robert Johnson is a UK-based business writer specializing in finance and entrepreneurship. With an eye for market trends and a keen interest in the corporate world, he offers readers valuable insights into business developments.
