A family has had their Christmas dinner ruined after Sainsbury’s cancelled their Christmas Eve turkey delivery, leaving them with no centrepiece for the table.
The supermarket pickers also left them wanting for their Boxing Day lunch, as the ham joint they had ordered was not in stock, and was instead replaced with eight ham sandwich slices.
The order, which included a medium turkey crown and a Sainsbury’s Brunswick British ham joint, weighing 900g, was placed well in advance on December 3, the customer wrote.
They said the service supplied by Sainsbury’s delivery was ‘absolutely appalling’.
Posting on X, formerly Twitter, on the morning of Christmas Eve, Jack Rice wrote: ‘@sainsburys cancelling my turkey crown (pre ordered on 3rd Dec) on Xmas eve and also the ham joint but replacing it with 4 ham slices. Absolutely appalling.’
Mr Rice shared an image of his email receipt from Sainsbury’s, which had one substitution.
It read: ‘We’ve tried to pick the best substitutes for the unavailable items below. If you’re not happy with these substitutions, you can give them back to the driver and we’ll send you a refund.’
It then says that the 900g ham joint, which cost £10, has been replaced with two four-packs of Sainsbury’s Taste The Difference breaded Yorkshire cured cooked British ham slices, weighing 120g.
The deli slices cost just £6.50 between them, saving the shopper a total of £3.50 if they decided to keep the substitution.
However, Sainsbury’s were completely unable to find any suitable replacement for the fresh turkey crown, which would have weighed between 2kg and 3kg.
Replying to his fuming tweet yesterday morning, a Sainsbury’s representative told Mr Rice: ‘Hey there Jack, really sorry about the issue with your order.
Could I just get you to DM me via the link below with your full address, email and order number? I’ll look into this for you.’
MailOnline has contacted Sainsbury’s for comment but no one was immediately available.
Robert Johnson is a UK-based business writer specializing in finance and entrepreneurship. With an eye for market trends and a keen interest in the corporate world, he offers readers valuable insights into business developments.
