Pet owners could be paying too much for medicines or prescriptions, according to the UK’s competition watchdog.
It follows a review of the UK’s £2bn veterinary industry by the Competition and Markets Authority (CMA) over concerns pet owners are not getting value for money.
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The CMA said it had identified “multiple concerns” in the vet market, including that pet owners may be overpaying for medicines and not being given enough information about treatments.
The review prompted an “unprecedented” 56,000 responses from pet owners and professionals in the industry.
The CMA found:
• Consumers may not be given enough information to enable them to choose the best veterinary practice or the right treatment for their needs
• Concentrated local markets, in part driven by sector consolidation, may be leading to weak competition in some areas
• Large corporate groups may have incentives to act in ways which reduce choice and weaken competition
• Pet owners might be overpaying for medicines or prescriptions
• The regulatory framework is outdated and may no longer be fit for purpose
The watchdog said it has provisionally decided it should launch a formal market investigation focused on its initial analysis of the issues raised in the sector and is now consulting on this proposal.
Opening a formal investigation means the CMA has the power to intervene directly in markets to improve competition.
This could mean ordering large vet groups to cap prescription fees and sell off parts of their business or assets in order to improve choice and ensure local practices can compete over services and prices.
The CMA found most vet practices do not display prices on their website – more than 80% of the surgeries checked had no pricing information online, even for the most basic services.
Pet owners also said they are not always informed of the cost of treatment before agreeing to it.
Around a fifth of respondents said they were not provided with any cost information before agreeing to tests, one in 10 before their pet had surgery, and around half said they were not told about prices before agreeing to out-of-hours treatment.
The watchdog also found some vet practices may make up to a quarter of their income selling medicines – so there may be little incentive to make pet owners aware of alternatives.
CMA chief executive Sarah Cardell said: “We launched our review of the veterinary sector last September because this is a critical market for the UK’s 16 million pet owners.
“The unprecedented response we received from the public and veterinary professionals shows the strength of feeling on this issue is high and why we were right to look into this.
“Our review has identified multiple concerns with the market that we think should be investigated further.
“Given these strong indications of potential concern, it is time to put our work on a formal footing.”
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When the CMA launched its initial review in September last year, it said the cost of care for household pets had soared faster than inflation – putting an extra strain on households amid the cost of living crisis.
It also said it would examine if the takeover of smaller practices by big chains had reduced choice and made the sector more expensive for consumers.
About 60% of vet practices now belong to large groups, up from 10% a decade ago, with large corporate groups continuing to look for ways to expand.
The six large corporate groups in the UK are CVS, IVC, Linnaeus, Medivet, Pets at Home, and VetPartners, the regulator said.
Shares in top-listed vet groups tumbled following Tuesday’s announcement, with CVS falling by more than a fifth, and Pets at Home down by about 5%.
Robert Johnson is a UK-based business writer specializing in finance and entrepreneurship. With an eye for market trends and a keen interest in the corporate world, he offers readers valuable insights into business developments.
