Thousands of customers affected as major High Street bank app goes down

HSBC’s mobile banking app has crashed, leaving thousands of customers unable to access their accounts.

According to DownDetector, over 3,000 users have reported issues with the app so far. Several customers taken to social media to voice their anger as they were unable to get into their accounts after the app went down this morning.

One user, writing on X, formerly Twitter, said: “HSBC are you aware that your online banking is not working this morning?”, while another added: “What’s happening with online services, cannot authorise a payment, cannot access, website, app or online systems?”

In a short statement posted to X, HSBC wrote: “Some customers are having issues accessing online and mobile banking as usual right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.”

One customer, who attempted to log into the app said they recieved an error message that read: “503 ERROR The request could not be satisfied. The Lambda function associated with the CloudFront distribution was throttled. We can’t connect to the server for this app or website at this time.”

Responding to the graph posted by Down Detector, one furious customer said: “Seems to be down for all of us. Not sure why they are saying private DM, this is obviously a wider not individual issue. GET IT TOGETHER HSBC, BANKING IS NOT OPTIONAL.”

The graph also suggests that issues with the app were first reported much earlier this morning at 8:02am.

The Mirror has contacted HSBC for comment.