Dear reader,
Instead of insinuating that you were attempting to defraud Amazon and subsequently blocking your account, it beggars belief that no-one on its customer services team wondered whether it could have been the carrier or an employee at fault.
Especially since you provided seemingly irrefutable evidence that there was no delivery to your house on that day, and certainly not at the specified time.
It strikes me that this one-time pass code for high-value items was clearly introduced as a safety net to stop theft, but may well be open to abuse from within the delivery network.
Yours is not the only case of this nature in my inbox, suggesting there could be a wider problem here.
Happily, following my involvement, Amazon has agreed to refund your £2,300 and your account will be reinstated.
An Amazon spokesman said: “Customer satisfaction is our utmost priority, and we’re sorry that customer experience in this case did not meet the high standards we expect. We have apologised to the customer and they’ve been refunded in full.”
Although you’ll be relieved to have your money back, after this experience you’ll think twice before buying valuable goods from Amazon again.
Robert Johnson is a UK-based business writer specializing in finance and entrepreneurship. With an eye for market trends and a keen interest in the corporate world, he offers readers valuable insights into business developments.
.jpg)
