‘Total chaos’ at Bristol Airport causes couple to miss their flight

A collection of delays and “total chaos” caused a couple to miss their flight and have to cancel their highly-anticipated holiday. Sue and Murray Stewart travelled in the early hours from their home in Sedbury, Gloucestershire, to Bristol Airport for a 6.10am easyJet flight to Split in Croatia.

The excited couple arrived in plenty of time to drop off their vehicle at the Silver Zone car park, but experienced queues at the drop-off, and congestion for transfer buses and inside the airport. The delays were so severe that the couple missed their flight and were forced to cancel their two-week holiday abroad.




Instead of sipping on drinks while sunbathing on a Croatian beach, the pair are spending time in their allotment and going on a campervan holiday in Gloucestershire . Bristol Airport has since apologised and blamed the delays on congestion in the terminal, and an issue with the baggage sortation system.

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Sue, an admin worker at a special needs school in Bristol, insisted the pair arrived in plenty of time, but faced “total chaos” almost immediately upon arrival. She said: “We made sure we were there in good time.

“When we arrived at the car park, it was rammed full of people and vehicles trying to get in. We could see Silver Zone entrance and there were people queuing around the place, which is never something I have experienced. We parked and the queue for the key drop was quite awful, as well as the queue at the surrounding building.

“We weren’t sure how long it would be. The queue for the bus was no better – there clearly wasn’t enough busses and no one managing the queue. Like there people who needed to travel to the terminal for earlier flights than earlier, so they should be prioritised.”

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