Thousands of Netflix members reported issues accessing the service on connected TV devices Monday, indicating that the apps were experiencing network-connection problems.
Error reports for Netflix began to spike at around 5:52 p.m. ET on Downdetector, an internet monitoring service. There were more than 17,000 error reports for Netflix as of 6:22 p.m. ET, according to Downdetector.
A Netflix rep said in a statement to Variety, “We’re very sorry, but we’re having unexpected technical issues with Netflix for some members. Our engineers are working to fix this as quickly as possible and will share updates.”
By around 8 p.m. ET, the issue appeared to have been resolved. As one user described the problem in a post on X, “When you try to play something the device you’re on (like a tv) thinks you have no internet connection so it makes you take a internet speed test and even though you pass it loops and wants you to restart the router etc.”
It isn’t clear how widespread the issues with Netflix playback were, but users in multiple countries reported having problems. For now, it’s unknown what caused the problems.
According to images Netflix users posted on social media, the app appeared to be getting hung up in a cycle where it was checking the network connection and verifying the user’s broadband connection speed. Based on the error code in the screens users were posting (“tvq-pb-101”), Netflix’s help center recommends restarting your device or trying to log out and then try to sign in again.
Netflix, like any other internet service, occasionally experiences technical problems. Earlier this year, the company’s livestream of the reunion for hit dating show “Love Is Blind” experienced major delays, a glitch that was caused by a bug in its system inadvertently introduced when the engineering team tried to make tweaks to improve performance, according to Netflix.
Sophie Anderson, a UK-based writer, is your guide to the latest trends, viral sensations, and internet phenomena. With a finger on the pulse of digital culture, she explores what’s trending across social media and pop culture, keeping readers in the know about the latest online sensations.
