ChatGPT goes down in massive outage — latest updates from OpenAI

No news isn’t necessarily good news

While the team at OpenAI is presumably hard at work trying to figure out why ChatGPT is down, the rest of us are still in the dark. The company’s website still lists “Investigating” as the status. The last update was posted at 10:33 a.m. ET, so it’s about time for OpenAI to give us something.

On Down Detector, the amount of reports seems to have dropped dramatically, with only 745 reports coming in as of 12:51 p.m. ET.  

OpenAI hasn’t posted anything on X since May 30, so the company is still all quiet outside of its status website. 

With Perplexity and Claude also having issues, it appears that Google Gemini is your best bet if you need to get something done with generative AI today, though there have been scattered reports of issues with Google’s tool, too. That’s likely due to an increase in demand. 

Perplexity AI also having issues

The issues keep coming. First, it was ChatGPT, and then Claude started seeing users across the web reporting issues. Now, Perplexity is starting to have problems. At around 11:40 a.m. ET users started reporting issues with Perplexity’s website and application. 

Based on posts seen across X, it seems users are getting an error that Perplexity is “getting a lot of questions right now.” The error also says they have “reached out capacity. Please check back soon.” That could mean that Perplexity’s issues stem from more users hopping over to its platform without access to the ChatGPT. 

For its part, ChatGPT is still down, and no end is in sight. OpenAI’s website and Down Detector still show user issues, so we’ll have to continue monitoring the beloved AI tool’s status.

Claude also seems to be having issues

Claude 3 from Anthropic, one of the best alternatives to ChatGPT also appears to be having problems today. Its website throws an error and is largely offline.

The first issues with Claude 3 started to appear about an hour ago and seem to be sporadic, not consistently offline like ChatGPT.

Up and down all day

According to down detector the first reports came in of a fresh issue at about 10:00 ET, very quickly spiking over the next hour. The vast majority are related to ChatGPT but there are also website and app issues.

The fresh outage came about three hours after services appeared to return to normal for OpenAI. 

Both outages led to jokes on X around the fact people will suddenly have to start using their brains or thinking for themselves, and not just leaving it to the AI.

If you don’t want to think for yourself, we have a guide to the best ChatGPT alternatives.

ChatGPT Goes Down Again

It looks like ChatGPT is down again. Reports of a fresh outage started to appear on X and DownDetector and have since been confirmed by OpenAI.

The company is reporting it as a fresh outage rather than a continuation of the previous one and says “we are currently investigating this issue.”

I first noticed the issue when trying to use the new Background Conversation feature of ChatGPT Voice on mobile. It lets you talk to the AI even when not in ChatGPT — that is when ChatGPT is working.

What went wrong?

It isn’t clear what caused the extended outage today. OpenAI has remained tight lipped, not posting on social media nor responding to media requests for comment.

It isn’t unusual for a large consumer product to have an extended outage, Meta has suffered them multiple times in recent years. The cause can be anything from a malicious attack to human error.

OpenAI is in the process of ramping up availability ahead of a heavily rumored deal with Apple to bring ChatGPT to millions of new devices. It is also close to rolling out its compute-hungry GPT-4o Voice feature that runs speech-to-speech for natural conversation.

This, combined with growing demand due to making most of its features free, could have contributed to a server overload. We won’t know for sure until OpenAI decide to share the cause — if they do.

Apple has eyes for OpenAI

OpenAI is expected to announce a deal with Apple at WWDC next week. This would likely see deep integration between OpenAI’s products and the Apple ecosystem.

With this will come greater demand on the servers that also power ChatGPT and Microsoft’s Copilot family of AI products. These servers are actually run by Microsoft through its Azure cloud platform.

Mar Spoonauer, Tom’s Guide global editor in chief predicts this will have a big impact on the iPhone and specifically in the performance of Siri.

“The bottom line is that iOS 18 and Siri are about to get way smarter with the help of OpenAI, assuming this deal is legit and is announced at WWDC next week,” he wrote.

‘All systems normal’

OpenAI reports that all systems are back to normal. While the company hasn’t issued a statement yet its system status page is reporting the all clear.

According to the website the outage lasted a total of two hours and 45 minutes but in reality there were issues for closer to four hours.

I have asked OpenAI for a comment on the cause but have yet to get a response.

ChatGPT is back for some users

Some users — myself included — have started to regain access to ChatGPT. I’ve tried it on the web, desktop and iPhone and it appears to be back to normal.

However, a number of users are still reporting issues and the OpenAI status page still says it is unavailable for some users.

I asked ChatGPT for a breakdown of what happened — it has live internet access now — and it made up a fact about a DDoS attack. None of the sourced links it used to suggest that was the cause mention DDoS at all.

OpenAI have not given a reason for the outage.

Best ChatGPT alternatives

ChatGPT is an incredibly impressive platform, with access to custom chatbots, image generation, code creation and the GPT-4o model — it is one of the best.

However, there are dozens of AI chatbots on the market and while some are just wrappers for GPT-4 or GPT-4o, platforms like Google Gemini and Anthropic Claude stand alone as direct competitors with their own skills and quirks.

I’ve pulled together a guide to the best ChatGPT alternatives and what they’re best used for. If you’re searching I suggest Perplexity, if you want a friendly chat try Pi and if you’re a big fan of X get on Grok.

Potential causes for the outage

OpenAI hasn’t said what caused the outage although some users suggested spotting hints of a new model in the drop-down menu when things first started to go wrong.

Some of the issues could be down to increased server load due to the rollout of more advanced features to all ChatGPT users including those with a free account.

With the Apple deal likely to be announced at WWDC next week they may also have been expanding capacity ahead of having to take queries from billions of iPhones.

A fix has been implemented

OpenAI says it has implemented a fix but hasn’t said what caused the outage that has now been going on for more than four hours.

There have only been four updates from the ChatGPT maker about the outage in its flagship product. The latest simply says: “Monitoring – A fix has been implemented and we are monitoring the results.”

I tried it on the web and was able to gain access but it is unresponsive and I had to reload a few times.

Users took to X to share thoughts on the outage including the idea that “even AI needs a mental health break”. 

Many of the comments were about the number of posts on X showing people turning to the platform to find out whether ChatGPT really is down. 

You also had memes around people suddenly having to think for themselves now the AI isn’t there to do it for them.

Platform wide problem

The issue appears to be across the entire OpenAI platform, with issues reported around the API used in third-party apps as well as in ChatGPT.

The last update on the OpenAI ChatGPT Status page saw the alert turn from amber to red with the title “ChatGPT is unavailable for some users.” Although the actual outage seems to be fairly widespread.

ChatGPT has more than 100 million active users around the world. This is the first big outage since OpenAI made many of the previously paywalled features free.

The update also included bringing GPT-4o, the  powerful multimodal AI model announced during the Spring Update to free ChatGPT users.

OpenAI also made its custom GPT library and those made by developers available to free subscribers and the ability to run code and analyze data.