Away Fan Guide: West Ham United

STADIUM ADDRESS 

West Ham United
London Stadium
London
S20 2ST 

TICKET INFORMATION 

Supporters are advised not to travel unless they are in possession of a valid match ticket. No ticket upgrades will be available on the day of the fixture. 

Supporters who have ticketing issues on matchday should visit the Main Ticket Office, located by the West Ham Retail Store, which will be open from 11am. Supporters who are collecting pre-arranged duplicate tickets are advised to take photo ID with them.  

If you have a digital away ticket for the fixture, please use the following advice:   

Supporters located in the upper tiers Block 218 – 220 of the visitors section will be issued with a digital ticket for this fixture.  

Don’t forget to charge your phone before heading to London Stadium. When preparing to enter the stadium open the Apple Wallet or Google Wallet app on your phone. It is advisable to ensure you do not have any bank card or other contactless cards at the back of your phone case. 
 
If you have multiple tickets attributed to the same fixture on one device, simply swipe left and right to switch between tickets when entering the stadium and scan each ticket individually to allow access to those in your party. 
 
To gain access, hold your phone close to the contactless reader on top of the turnstile. The light will turn green for a valid adult ticket and amber for concessions or junior tickets. 
 
If the light turns red, or you are unable to enter, a steward will be on hand at each turnstile to help with any issues. 

HELP AND SUPPORT 

There will be a team of Everton Travel Stewards at the Stadium to help with any issues that may arise whilst you are there. 

For further information updates from Merseyside Police please follow @MerPolEFC on Twitter.  

STADIUM INFORMATION 

There will be a pre-match tribute to Chairman Bill Kenwright and Sir Bobby Charlton ahead of kick-off and supporters will be asked to join in a moment of applause.  

Turnstiles will open 90 minutes before kick-off and supporters are advised to arrive in plenty of time to assist with routine security checks at the turnstiles. 

The visitor entrance is located at Turnstile D. If you have any enquiries while outside the stadium, please visit West Ham’s dedicated visitor supporters’ tent directly opposite. Visiting supporters are advised to arrive via Bridge 4 where there is lift access to Turnstile D. 

London stadium is a cashless stadium, apple pay, or chip and pin are permitted inside the stadium. 

The nearest cash machine/ATM facility is available in the Olympic Park outside of the Podium Café and ArcelorMittal Orbit.  

All food products are advertised on the TV screens throughout the concourse area. Please note that all alcoholic bottled drinks must be decanted, and all kiosks will close ten minutes into the second half.  

For any specific dietary requirements or allergen information, please speak to the catering staff who will be able to advise on ingredients 

In the event of an emergency, all access and exit points must be clear. In addition, please note that any articles that could potentially be used as a weapon or compromise public safety are strictly prohibited. 

If you wish to have a flag displayed inside the Stadium, please contact West Ham at least 48 hours prior to the game with your request to [email protected]. You will need to provide a photo of the flag design along with the size/dimensions of the flag and confirmation of the fire safety certificate. Flags that do not have approval will be denied entry or removed from being displayed. Following Premier League guidance supporters are advised that Israeli or Palestinian flags will not be permitted to be displayed at Premier League fixtures for the foreseeable future.   

Accessible Information: 

There is a dedicated shuttle bus positioned in the visiting supporters coach park to assist supporters with access requirements in getting to and from the stadium. The shuttle bus will arrive at Bridge 4 situated close to the visiting supporter’s entrance with lift access available to the podium. For further guidance, email [email protected] 

As a designated green stadium, West Ham has provision for 49 accessible parking spaces, including six bays for visiting supporters. Any visiting supporters wishing to book accessible parking on matchday, can contact [email protected] for further advice.  

There are wheelchair accessible viewing spaces available at an elevated level to visiting supporters for Premier League matches. Easy Access and Amenity seats (EAA) are located in the general admission seating areas.  

All accessible toilets are gender neutral, fitted with RADAR locks and can be found on all levels close to accessible viewing areas. If you require assistance in unlocking an accessible toilet, please ask the nearest Supporter Liaison Officer, Disabled Supporter Assistant or Steward Supervisor, who will be happy to help.  

The Main ticket office is located to the south of the stadium, opposite turnstile E and alongside the Stadium Store. All 20 windows are external, with level access around the ticket office and the queuing system is managed on matchday. All windows are fitted with hearing induction loops and audio microphones, with four low-level counters at windows 1, 2, 19 and 20.  

TRAVEL INFORMATION 

Please be advised to check all travel routes prior to travelling to the game due to any unforeseen travel circumstances. 

Via M6 North West: 

Take A5047 and A5080 to M62  

Drive from M6, M6 Toll and M6 to Leicestershire  

Follow M11 to Woodford. Take exit 4 from M11  

Take A12 to your destination 

Via M1 North West: 

Take A5047 and A5080 to M62  

Follow M62 and M6 to A500 in Cheshire East. Take exit 16 from M6  

Get on M1 in Leicestershire from A500 and A50  

Follow M1 and M25 to Woodford. Take exit 4 from M11 

Take A12 to your destination 

Public Transport 

Train: The quickest way to get to London Stadium is to walk from Stratford Station following the signposted routes. 
 
Stratford Station is served by National Rail services operated by Greater Anglia and c2c and London Overground, Docklands Light Railway and London Underground Jubilee and Central line services. 

Stratford International Station is served by Southeastern Trains services. 

For more information visit National Rail and Transport for London. 

Bus: Stratford Bus Station and Stratford City Bus Stations are in close proximity to Stratford Station. 
Buses that run to these stations are numbers: 25, 86, 97, 104, 108, 158, 241, 257, 262, 276, 308, 425, 473, D8. 

Parking: There is no parking available at London Stadium and parking restrictions will be in place and enforced in the local area. 

Coach: Coaches are encouraged to park in Visiting Car Park 1a, located off Pudding Mill Lane and adjacent to Pudding Mill Lane station. 

FAN BEHAVIOUR AND SAFETY ANNOUCEMENT 

Anti-Discrimination: Everton Football Club has a zero-tolerance stance on any discriminatory behaviour and language used to travel to, from or during the match.  We are committed and dedicated to embracing equality and diversity in everything that we do. We take this opportunity to remind supporters about the Club’s ‘All Together Now’ campaign, which was launched to promote a ‘Football Family for Everyone’. We will not stop in our mission to drive equality through the positive power of football. 

Possession or Use of Pyrotechnics: Everton Football Club does not condone the use of pyrotechnics under any circumstances. Any fan found using them will be subject to action by the Club and Police. Away clubs use various techniques to detect the possession and use of pyrotechnics. Any person found in possession of such items is liable to arrest which could result in a criminal conviction and subsequent football ban. 

Pitch Encroachment: Encroachment on the playing surface is dangerous and any supporter who does access the pitch without permission will face strong sanctions that could include a ban from attending matches across the country. It is a criminal offence to enter the pitch and the real-life consequences for these actions have been felt by many with some fans receiving criminal records which can impact employment, education prospects and international travel. 

Anti-Social or Criminal Behaviour on Concourses: We ask all fans to consider fellow supporters while on the concourses. Any anti-social behaviour, such as beer throwing, can result in ejection from the stadium, or, in the case of more serious incidents, arrest and a subsequent nationwide stadium ban. 

The Club is compelled to work with the authorities to identify any individuals who take part in such unacceptable behaviour.  

CCTV is available to clubs and law enforcement authorities and can be used as evidence in enforcing bans and criminal prosecution in the days and weeks after any incident has occurred, regardless of whether any perpetrators have been detained on a matchday or not.   

Please enjoy your matchday and stay safe. 

We would like to thank you for your continued support in protecting Everton Football Club’s reputation and support in enhancing the matchday experience for all.