DIGITAL SEASON TICKETS
Season Ticket holders can gain entry to Ashton Gate on matchdays for the 2023/24 season using a Digital Season Ticket.
Download your Digital Season Ticket directly to your smartphone and add it directly to your Apple Wallet (iPhone users) or Google Wallet (Android users).
To gain entry at the turnstile on matchday, you will simply need to open the Apple Wallet or Google Wallet on your mobile phone, choose the correct Digital Season Ticket and tap your phone close to the top of the turnstile reader.
Please do not arrive at the stadium without a season ticket.
IMPORTANT!
Please see below for our detailed list of FAQs to answer any of your queries.
TICKET OFFICE
The Ticket Office by the Atyeo Statue will be open from 10:30am-3:15pm
Supporter Services phonelines (0117 963 0600) will be open 10am to 12:30pm for any matchday queries and sales.
For speed of entry, supporters are advised to print match tickets (not Season Tickets) or download them to a mobile phone to be scanned upon entry.
Please note the separate arrangements for the collection of tickets for the West Ham game.
TRAVEL
MATCHDAY BUS
Our matchday shuttle buses will operate as follows:
- AG1 Portway Park & Ride (via Portway) – approx. every 12 minutes
- AG2 Brislington Park & Ride (direct service) – approx. every 15 minutes
- AG3 Temple Meads (via Broadmead and the centre) – approx. every 20 minutes
All services drop-off and collect from Winterstoke Road, outside Ashton Gate. Full details including route maps, timetables, pricing and ticket information is available at www.bcfc.co.uk/travel.
Fans using the AG3 service following the game should be aware that the bus will be running at a reduced rate and should factor this into your timings when leaving the stadium.
WALKING/CYCLING
Fans walking or cycling from the city centre and harbourside are advised that Vauxhall Bridge is closed for repairs. Gaol Ferry Bridge and Bedminster Bridge remain open. Full details visit Restoration of New Cut bridges (bristol.gov.uk).
For fans travelling on foot from around the city, check out the Ashton Gate walking map to make your trip to the stadium more interesting. For the map, please click here.
FURTHER INFORMATION
Full information on all travel options, including details of the new Bristol’s Clean Air Zone (CAZ) are available at www.bcfc.co.uk/travel.
STADIUM
The Lansdown, Dolman and South Stands will be open for home supporters, while the Atyeo Stand will host Millwall supporters.
Stadium-wide free WiFi is available.
Turnstiles open at 1pm
WATCH ON ROBINS TV
Joe Burnell will be the guest commentator for the game, which will be available in the UK and overseas on Robins TV for £10.
Former defender Burnell will be in the studio from 2.30pm ahead of the four-camera commentary and analysis.
A Robins TV Listen Live audio pass with BBC Radio Bristol commentary is also available for domestic and overseas listeners for just £2.50.
FAMILY AREA
There is a dedicated Family Area located in the Upper Lansdown Concourse. Supporters sat here will be with other like-minded fans.
The Family area is situated in the upper Lansdown concourse on level 4. It can be accessed via two stairwells either end of the ground floor concourse or via the lifts provided.
NEW: The Great British Sports Show will be hosting a range of new activities for supporters to enjoy.
The Robins Foundation will also be operating white board activities like ‘Guess the Attendance’ and Guess the Score’ in the family area.
You can also take advantage of the pull down stadium seating within this concourse.
All activities are FREE of charge, just join the queue and wait your turn!
Family Area activities run from 1pm-2:30pm.
RED & ROBYN
Red & Robyn are Bristol City’s official mascots and they never miss a matchday.
They are regulars in the Family Area, but you can also find them flying around Ashton Gate visiting the club shop, concourses, Fan Village and pitch side pre-match.
If you bump into Red & Robyn, feel free to ask for a photograph, challenge them to a dance-off or just give them a high five.
Please follow Red & Robyn on Twitter @RedAndRobyn and Instagram @rednrobyn and keep up to date with all things Junior Reds.
FREE FRUIT SCHEME
Free fruit is available for our Junior Supporters in the Upper Lansdown Family Area as part of our commitment to promote healthier lifestyles for children.
One item of fruit is available per child and subject to availability.
FAN EXPERIENCE AMBASSADORS
New for this season, City is proud to introduce our Fan Experience Ambassadors.
Our Fan Experience Ambassadors are situated at the main entrance, on turnstiles and around the stadium and are identifiable by their pink high visibility vests.
They are always happy to help you with your queries or concerns and to help improve your matchday experience.
FOOD AND DRINK
LOADED FRIES offer
You can get a £3 pint or a free soft drink with every portion of LOADED Fries purchased in the Independence Sports Bar ahead of kick-off.
Supporters joining us can take advantage of this special offer in the Sports Bar from 1pm until 3pm.
Simply place your order by scanning the QR codes displayed throughout the bar, pay and wait for your phone to tell you when they are ready to collect from the kitchen hatch.
You can claim your £3 pint (Thatcher’s/Heineken/Guinness/IPA) or FREE soft drink (Pepsi/Tango/7UP/Water) when you collect your food from the kitchen.
Once you have collected your LOADED Fries from the kitchen hatch, a member of staff will be on hand to take your drink order and collect it from the bar for you. If you are claiming a £3 pint, they will also take your payment to avoid any extra queuing time.
LOADED Fries start from £6 per portion and the menu features a variety of tasty options, including Peri Peri Fries, Millionaire Fries, Chilli Cheese Fries and Spicy Chicken Fries.
SELF-DESTRUCT CUPS’
‘Self-Destruct Cups’ are in action at Ashton Gate Stadium. The cup is designed to be recycled but unlike other plastics, if it is leaked into the environment it will turn into an earth-friendly wax within two years – leaving no toxins or microplastics.
There are also convenient bins located around the stadium. Play your part and segregate your waste!
- Red bins across Ashton Gate are for clean plastic waste only. Please place your empty cups (including self-destruct cups), bottles and other plastic in these
- White bins will be for non-plastics only. This waste will be segregated off-site and recycled where possible with any non-recyclable materials converted into energy
To learn more. Click here.
STORE
The Bristol Sport Store at Ashton Gate Stadium will be open from 10am-6pm, with access to fitting rooms.
The following pop-up store will be open for Monday’s fixture at the following timings:
- Fan Village (11am)
- Concourse (A8) (1pm)
- Family Area (1pm)
ROBINS FOUNDATION MATCHDAY DRAW SPONSORED BY LUKE CLOTHING
50/50 Match Day Draw Tickets will be on sale from 1pm – for £1 you could be in with a chance of winning up to £1000 during the half time intervals at all City’s home league fixtures.
Payment for tickets can be made by card or cash.
The proceeds of the Matchday Draw are split 50/50, with 50% of the net proceeds going to one lucky fan and the other 50% going to the Robins Foundation, which helps support the incredible community work carried out by City’s official charity.
The winning ticket number will be announced at half time on the pitch and announced on our social media platforms, so be sure to keep an eye out to find out if you’re the winner.
RUCKSACKS
Ashton Gate Stadium asks supporters not to bring large rucksacks on matchdays, following advice from the National Counter Terrorism Office and Avon and Somerset Police.
Fans will still be able to bring smaller handbags into the stadium, although these will be subject to the usual search process.
An Ashton Gate spokesman said: “The searching process will always be subject to change and whilst there is no specific threat to any Sports Ground, we must ensure that we remain vigilant and the message to spectators is to ‘Be Alert not Alarmed’.
SAFETY AND SECURITY
As a reminder to Bristol City fans we would like to state that the use of smoke bombs, flares and pyrotechnics is strictly prohibited. Any of our supporters found in possession or setting off a pyrotechnic device (or such methods) will be subject of a minimum three year ban from Ashton Gate and any conviction at court will result in a football banning order for all grounds for three years.
If you see or hear any racist, homophobic or any other abuse around the stadium, please report it to our text line: 07770 736 047.
Sophie Anderson, a UK-based writer, is your guide to the latest trends, viral sensations, and internet phenomena. With a finger on the pulse of digital culture, she explores what’s trending across social media and pop culture, keeping readers in the know about the latest online sensations.
